![]() Press "View Backup codes" and it'll prompt you to enter your account password.Press the User Settings cog and you'll automatically be taken to the "My Account" tab (For the mobile app, you’ll need to press “My Account”.). ![]() I’m terribly sorry to hear about this situation with your 2FA! To unlock the account, are you still logged into your Discord account on your mobile, desktop or browser app by any chance? If so, you can disable two factor authentication by using the "View Backup Codes" option in "User Settings" following these steps below: This is an automated response to your ticket (15825742)!Ĭlyde, Discord Support Bot here, sending you an automated message here first before I escalate you to one of our support specialists since I noticed you were writing in about a 2FA lockout! Hey, I dont know if youll see this, but here ya go: NOTE: You will need to reply to this email if you would like to forward this ticket to our support team! So many services have things such as security questions, what was the last password you remember, etc. What I don't understand is how services like Google, Playstation, and even something such as LastPass, will let you recover your account via e-mail without 2FA. I beg that there is a way to get back into this account. I know that for security reasons, Discord cannot change my email or password for security reasons. My hard disk drive failed a year or so ago and I must've never thought to redownload the Discord back-up codes. Unfortunately, I have been signed out on mobile, and I can not get into my account to change the password as I need either the 2FA or the back-up codes. I heavily relied on the use of the QR Code to get into my account. This account means so much to me as it has 4 years' worth of conversations. I have two sign-in sessions on both PC and Mac. There's gotta be a way I can verify my identity to Discord somehow to get back into my account. I am currently writing from an alt account. Long story short, I lost all three of these things to get back into my account.
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